Return & Exchange Policy

We want you to be completely satisfied with the purchases you make at Stuffed Animal Shelter™. If you're not satisfied, you may return or exchange any item in its original condition within 5 days of the receipt. Dealer orders, special order items, closeout items or items that have been personalized cannot be returned unless the items have manufacturing defects. At our discretion, we may charge a restocking fee, not to exceed 25% for returns and exchanges. Shipping fees cannot be refunded. We cannot not be held responsible for delivery delays caused by carrier delays, weather delays or circumstances beyond our control.

For any merchandise which is defective in workmanship or material and for which you make a claim within 5 days after receipt of the merchandise, we will elect to either repair, replace, or refund the purchase price. When making such a claim, you must complete our return authorization form and submit both the original packing slip and the defective merchandise itself (or a sample thereof), unless these conditions are waived by us in writing.

Before you return or exchange any item, you must first complete our return authorization form. Once you have completed this form, we’ll review your claim and issue you a return authorization number and instructions if your claim is valid. We will respond to your request within 24 hours. You may also call us toll free at 1-800-718-4171 and we’ll be happy to assist you.

Missing Items Policy

We often pack and ship orders that contain several items in separate boxes. Occasionally, the packages arrive on different days, even if we shipped them at the same time with the same tracking number.

Please allow the entire estimated total delivery time (found on our shipping information page) for your order to arrive. If the full estimated delivery time passes, and you still haven't received the missing item or items, please complete our return authorization form or call us toll free at 1-800-718-4171 and we’ll be happy to assist you. You must report missing items within 5 days of scheduled delivery date. If the Item is no longer available, we'll issue a refund or a credit good towards a future purchase. Any refund for merchandise shall not include shipping and handling or replacement fees. At our discretion, we may charge a restocking fee, not to exceed 25% for returned merchandise.

Damaged/Incorrect Items Policy

We strive to ensure that every order arrives on time and in good condition. Please inspect your order upon receipt to verify that all of the items have arrived in good condition. If you discover a damaged item, complete our return authorization form. You must report damaged or incorrect items within 5 days of receipt. We will not accept not accept returns without a valid return authorization number. We will respond to your request within 24 hours. You may also call us toll free at 1-800-718-4171 and we’ll be happy to assist you.

Cancellation Policy

Most orders can be cancelled within 24 hours of placing the order. Special order items, closeout items or items that have been personalized cannot be cancelled for any reason. At our discretion, we may charge a restocking fee, not to exceed 25% for cancelled orders. Shipping fees cannot be refunded if the order has already been shipped. To cancel an order, please visit our contact us page or call us toll free at 1-800-718-4171 and we’ll be happy to assist you.

Change Adoption Policy

Most orders can be changed up to 24 hours prior to shipping. Special order items, closeout items or items that have been personalized cannot be changed for any reason. At our discretion, we may charge a restocking fee, not to exceed 25% for changed orders. To change an order, please visit our contact us page or call us toll free at 1-800-718-4171 and we’ll be happy to assist you.

Sales Tax Policy

We do not charge sales tax on orders that ship outside of Illinois. Orders that are shipped within Illinois, will be charged applicable sales tax. If you're placing a wholesale order for a company located in Illinois and you have a valid retail tax certificate, please visit our contact us page or call us toll free at 1-800-718-4171 and we’ll provide you with instructions for placing your order.

Privacy Policy

Our Commitment to Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect

This notice applies to all information collected or submitted on the Stuffed Animal Shelter™ website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

• Name
• Address
• Email address
• Phone number
• Credit/Debit Card Information
• Etc.

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:

• Name
• Address
• Phone Number
• Etc.

The Way We Use Information

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We offer Gift Cerstufficates™ by which you can personalize a product you order for another person. Information you provide to us to create a Gift Cerstufficate™ is only used for that purpose, and it is only disclosed to the person receiving the gift.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our website if you would like to join our club, as well as receive updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.

We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment to Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our Commitment to Children's Privacy

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13.

How You Can Access or Correct Your Information

You can access all your personally identifiable information that we collect online and maintain by sending your request in writing to StuffedAnimals.com, Inc., Attn: Privacy Policy Department, 10121 Mandel St., Plainfield, IL 60585. Please include a copy of your current driver’s license or state ID card along with your request. We use this procedure to better safeguard your information.

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

How to Contact Us

Should you have other questions or concerns about these privacy policies, please call us at 1-800-718-4171, visit our contact us page or send us an email at service@stuffedanimalshelter.com.

Terms of Use

These terms of use govern your use of Stuffed Animal Shelter™. When you visit or shop Stuffed Animal Shelter™ you consent and agree to these terms. Please read them carefully.

Privacy

Please read our privacy policy. It also governs your use of this website.

Electronic Communications

When you visit Stuffed Animal Shelter™, send us emails or visit the website, you are communicating with us electronically and consent to receive communications from us electronically. We may communicate with you by email or by posting notices on this website. You agree that all notices, disclosures, agreements or other communications we provide electronically satisfy any legal requirement that such communications be in writing.

Intellectual Property

Stuffed Animal Shelter™ and other marks indicated on our site are trademarks of StuffedAnimals.com, Inc. All content on this website, including, without limitation, the text, graphics, website design, icons, and images, is the property of StuffedAnimals.com, Inc. and StuffedAnimals.com, Inc. owns the copyrights and trade dress rights in the content, the selection, arrangement and compilation thereof. StuffedAnimals.com, Inc. grants you a limited license to make personal use of this website. The license permits you to download and save a single copy of pages on this website for your own personal and non-commercial use, but any other reproduction, copying, modification, redistribution, or republication of any of the content of this website in any manner without the express written consent of StuffedAnimals.com, Inc. is strictly prohibited. You are also prohibited from using this website or any content for any resale or commercial purpose or any exploitation of any part of the content of this website for the benefit of any other merchant.

Acceptance and Delivery of Orders

All orders submitted by you to Stuffed Animal Shelter™ constitute offers to purchase which are subject to acceptance or rejection by us in Plainfield, Illinois. Our acceptance of any order from you is expressly conditional upon your assent to these Terms of use and we expressly limit our acceptance of your order to such terms. Any additional or different terms proposed by you in any manner are expressly rejected. We will not be responsible for any delay in performance beyond our reasonable control or beyond the control of our suppliers. You agree that shipping and delivery dates are approximate and that time is not of the essence.

Payment Terms

Payment shall be due and payable at the time you submit your order unless otherwise specified at check-out and orders will not be shipped unless payment or confirmation of payment is received in advance. If, for any reason, you have a past due balance remaining unpaid, it will be subject to a delinquency charge at the maximum rate permitted by law, and you agree to pay all our costs of collection of past due amounts including, but not limited to, attorney fees and court costs.

Claims and Risk of Loss

For any merchandise which is defective in workmanship or material and for which you make a claim within five (5) days after receipt of the merchandise, we will elect to either repair, replace, or refund the purchase price. When making such a claim, you must complete our return authorization form and submit both the original packing slip and the defective merchandise itself (or a sample thereof), unless these conditions are waived by us in writing. This paragraph constitutes our sole obligation as to the merchandise, and you acknowledge that this paragraph sets forth your exclusive remedy for any breach of warranty or other duty related to the merchandise or quality thereof. Any refund for merchandise shall not include shipping and handling or replacement fees. At our discretion, we may charge a restocking fee, not to exceed twenty-five percent (25%) for returned merchandise. You bear all risk of loss from the time the merchandise is loaded onto common carrier to be shipped to you, regardless of whether you pay freight.

Disclaimer, Exclusion of Warranties

EXCEPT AS EXPRESSLY PROVIDED IN THIS AGREEMENT, WE MAKE NO OTHER WARRANTIES, EXPRESS OR IMPLIED, OR ARISING BY CUSTOM OR TRADE USAGE AND, SPECIFICALLY, MAKE NO WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTIES, CONDITIONS, REPRESENTATIONS, INDEMNITIES AND GUARANTEES WITH RESPECT TO THE MERCHANDISE ARE HEREBY SUPERCEDED, EXCLUDED AND DISCLAIMED. THE EXPRESS WARRANTY CONTAINED IN PARAGRAPH 6 HEREIN CONSTITUTES THE SOLE AND EXCLUSIVE WARRANTY MADE BY US AND IS IN LIEU OF ALL OTHER WARRANTIES. IN NO EVENT SHALL WE BE LIABLE FOR ANY CONSEQUENTIAL, INDIRECT, SPECIAL, PUNITIVE OR INCIDENTAL DAMAGES OR LOST PROFITS, EVEN IF WE WERE ADVISED OF THE POSSIBILITY OF THE SAME IN ADVANCE. OUR AGGREGATE LIABILITY IN ANY EVENT IS LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU.

Product Descriptions

We will periodically add, change, modify and update this website, including without limitation these Terms of use and the Privacy Notice. We try to be as accurate as possible, but we make no warranties or representations that the content, including product descriptions, prices and depictions, is accurate, complete, reliable, current or error-free and we assume no liability therefore. If a product you purchased is not as described, your sole remedy is to return it in unused condition.

Nonwaiver of Default

Each shipment made under any order submitted by you on this website will be treated as a separate transaction, but we reserve the right to decline to make further shipments or accept futher orders without in any way affecting our rights under any order. If, despite a your default, we elect to continue to make shipments, or accept further orders from you, such action(s) shall not constitute a waiver of any default, or in any way affect our legal or equitable remedies for any such default, or of any default at any prior or subsequent time.

Amendments

No amendment, modification or addition to these terms and conditions shall be binding unless expressly agreed to in a writing signed by us.

Miscellaneous

Any waiver by us of any policy, term or condition applicable to your use of this website shall not constitute a waiver of any other policy, term or condition. These terms and conditions shall be construed under and governed by the substantive laws and not the choice of law rules of the state of Illinois. In the event of any dispute concerning the use of this website or any order placed on this website, you consent to and agree that any state or federal court in Will County, Illinois shall have personal and subject matter jurisdiction over you and this Agreement; that Illinois has the most significant contacts with the use of this website, to the exclusion of any other state; and that any legal dispute brought by either of us relating to the use of this website will be instituted in Will County, Illinois.