We’re here to help make your visit to Stuffed Animal Shelter™ fun and enjoyable! If you have questions or if you need help while you're shopping, We invite you to visit our stufftomer service page links to additional resources. You may also visit our contact us page or call us toll free at 1-800-718-4171 and we’ll be happy to assist you.

How to Place an Order

Your Shopping Cart

While you visit Stuffed Animal Shelter, use your shopping cart to keep track of the pets you want to adopt. Here's how it works:

Step 1:
On every pet and pet accessory detail page, you'll see the name, options, quantity and price displayed. Click on the "Add to Cart" button to begin your pet adoption or to buy a pet accessory.

Step 2:
When you add pets and pet accessories to your cart, you'll have three choices: remove items, update cart, continue shopping or checkout. Just click the button of your choice.

Placing an Order

Step 1:
During the first step of the checkout process, click the "Create Account" button if it's your first time ordering with us or click the "Checkout" button to proceed directly to checkout without creating an account. You're not required to create an account at Stuffed Animal Shelter before you checkout. Because registered customers enjoy extra features including storing their bill and ship to preferences and wish lists, we give you the opportunity to create a customer account during the checkout process.

For registered customers, simply enter your email address and password in the "Returning Customers" section and click the "Sign In" button. From here you can make changes to your billing and ship to information if necessary. If no changes are necessary, you can complete checkout quickly and easily.

Step 2:
Provide information on where your pet should be sent and what shipping method you'd like to use to get it there. If your shipping address is different than your billing address, simply click the "Change Address" button. You will also have an opportunity to enter a coupon code if you have one and/or redeem a Gift Cerstufficate™.

Step 3:
Select one of four credit-card payment options: Visa, MasterCard, Discover and American Express or click the "Pay with Check or Money Order" button to pay with a check or money order.

Step 4:
Before you finalize your adoption, you can review your shipping, contact and billing information, as well as your adoption details. You can change your shipping information or billing information by clicking the respective "Change Address" buttons. Once you've confirmed your information, click the "Continue" button once.

Stuffed Animal Shelter lets you know when we have successfully received your adoption by quickly emailing you a receipt that details your adoption. You can also check your adoption status at any time by logging into your account if you created one. Otherwise, you can use our contact us form to request status or call us toll free at 1-800-718-4171.

After You Submit Your Order